Q. What is the difference between “ongoing” and “by the week” service?

A. “Ongoing” provides Members with dinner every Tuesday, Wednesday and Thursday of each week, until such time that you suspend or withdraw your subscription.

“By the week” provides Members with the opportunity to choose specific weeks or days of the week for service. As an example, some Members only require dinners every second week or every tuesday. Others want to choose weeks or days, based on their scheduled activities and workload.

Q. Can I choose to pick up my dinners instead of having them delivered?

A. Yes, dinners may be picked up on Tuesday, Wednesday and Thursday at the red apron between 2:00 & 6:00pm.

Q. What if I am not at home to receive my Dinner?

A. Most of our clients are not at home when we deliver. We ask that you place a cooler on your porch (or an accessible location) and we will put your meal into the cooler.  Your cooler should have a few ice packs in it, especially during the warmer months

Q. How do I decide which size will suit me best?

A. We have developed three sizes to accommodate every need.

• A single person would find that each Small sized dinner would provide sufficient food for two meals – an extra portion to bring to work for lunch, or to enjoy at dinnertime on another day.
• A couple with very young children might find the Small size satisfies the appetites of their family.
• A couple with school age children would find the Medium dinner size provides ample portions for the children as well.
• If you are like us and have hungry teenage boys, then the Large would provide healthy portions for two adults and two pre-teens/teens.
• If you like to have extra meals to pack for lunches, then the Large would be a good choice for you.

Q. How much do the meals cost?

A. the red apron Mid Week Dinners come in three sizes:

• Small (generous servings for two adults) – $ 102.00 per week, $ 34.00 for Tuesday or Wednesday,   $ 39.90 for Thursday
  
• Medium (generous serving for three adults) – $ 144.00 per week, $ 51.00 for Tuesday or Wednesday, $59.85 for Thursday
  
• Large (generous servings for four adults) – $180.00 per week, $ 68.00 for Tuesday or Wednesday,  $ 79.90 for Thursday
  

If you break down the costs, they compare favourably to other options you might consider, like restaurant meals and take out foods.

For example, the Large works out to $15.00 per person for a complete meal, approximately what you would spend on an entrée at a restaurant. A family of two adults and one child may find the Small is generous enough to feed the whole family, at which point the cost is reduced to under $12 per person.  And with the Red Apron, there are not tips or taxes.

Q. How do I pay?

A. Payment is made at the beginning of each week, and charged automatically to your Credit Card or you can leave a cheque in your cooler for the driver to pick up.

Q.What if I go on vacation or a business trip?

A. For our customers who will not require our service while they are away, we offer a couple of alternatives:

1. Service can be suspended for vacation or business absences, with the completion of a Request for Suspension form.
2. For occasional 1-day absences, or even short absences of a couple of days, we will gladly freeze your dinners and deliver them with the first regular delivery upon your return.
3. You can gift your dinner to a colleague, or donate your prepaid dinner to one of the local charities as listed under Charitable Agencies.

Q. How do I stop the service?

A. Submit a Request for Suspension form to the red apron one week prior to the date you wish service to terminate.